Are you a tech-savvy problem solver, passionate about delivering seamless onboarding experiences and world-class technical support to local businesses and communities?”
Wakandi Tanzania Ltd. is seeking a proactive and tech-savvy Technical & Onboarding Coordinator (TOC) to join our growing team in Dar es Salaam. In this role, you will guide customers on a seamless onboarding process, implement CAMS services and provide technical support. You will serve as the primary contact during the onboarding phase, ensuring a seamless, high-touch experience that drives fast adoption and long-term retention.
Wakandi is committed to promoting diversity, inclusion, and equal opportunity in the workplace. Female candidates are strongly encouraged to apply.
If you are passionate about customer success, team collaboration, and fintech innovation, we would love to hear from you.
About Wakandi
Wakandi Group is a digital financing company revolutionising access to formal financial services across Africa. We empower cooperatives and microfinance institutions through innovative digital platforms, ensuring seamless, secure, and transparent savings and loan management.
Role overview
The Technical & Onboarding Coordinator plays a critical role in supporting Wakandi’s customers and internal teams by delivering world-class technical support and onboarding services. The role directly contributes to revenue growth, customer satisfaction, and successful system adoption by ensuring all customers are supported efficiently and in line with agreed KPIs. The position also supports internal teams on technical matters related to CAMS and Wakandi’s shared digital platforms.
You will work closely with the sales, customer success, and technical teams to ensure all customers are onboarded and fully supported.
Key responsibilities
- Act as a primary point of contact for customers and external stakeholders on technical support and onboarding matters
- Lead customer onboarding activities, including video and phone-based support sessions
- Provide high-quality technical support related to CAMS and other Wakandi digital platforms
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Document all customer interactions, inquiries, resolutions, and follow-up actions accurately
- Maintain and update internal systems such as CRM and customer databases
- Ensure customers receive exceptional service throughout the onboarding and support lifecycle
- Identify opportunities for service improvement and additional sales during customer interactions
- Collaborate closely with internal teams locally and across Wakandi markets
- Transfer fully onboarded customers to the Customer Success Manager smoothly
- Delivering services in line with Wakandi’s values, operating principles, and the Wakandi FIRST program
Who You Are
Education & Certifications
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- Minimum of 3 years of higher relevant education (BSc degree preferred)
- A relevant high school diploma is considered an added advantage
Qualifications
- Minimum of 2 years’ experience in a similar or relevant role
- Advanced accounting proficiency is a priority in the selection process.
- Proficient computer skills, including MS Office, CRM systems, Google Workspace, and ERP systems
- Experience working with accounts and accounting systems
- Strong understanding of office management and administrative processes
- Experience engaging SACCOs and/or MFIs in Tanzania is a strong advantage.
- Excellent communication skills in English and Kiswahili.
- Strong presentation and public speaking skills.
- IT-literate and eager to grow technical knowledge.
- Strong organisational and time-management abilities.
Personal Attributes
- Strong communication and interpersonal skills
- Highly organised with excellent time management abilities
- Attention to detail and ability to manage multiple priorities
- Energetic, proactive, and solution-oriented
- Professional appearance and conduct
- Strong customer-service mindset with a commitment to delivering world-class service
- Strategic thinking and the ability to support customers in optimising their use of CAMS
- Ability to work independently with minimal supervision
Why Join Us?
- Make a real impact on Africa’s financial inclusion journey
- Work in a dynamic, innovative, and mission-driven company
- Enjoy growth opportunities and a supportive environment
- Competitive compensation and benefits
Interested?
If you're making a significant impact and helping shape the future of financial services in Africa, we'd like to hear from you. Please prepare a 2-3 minute video in English, covering:
- A brief introduction of yourself.
- Why do you believe you're fit for this role?
- Your unique offerings to Wakandi.
- What is your motivation for wanting to be a part of our team?