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Join Wakandi as a Technical & Onboarding Supervisor (TOS) in Tanzania

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Are you a customer-focused leader with a passion for building strong client relationships and driving results? 

Wakandi Tanzania Ltd. is seeking a highly motivated and experienced Technical & Onboarding Supervisor (TOS) to join our growing fintech team in Dar es Salaam. This is a key leadership role responsible for ensuring a seamless, professional, and high-quality onboarding experience for our customers while overseeing technical support operations.

If you are passionate about customer success, team leadership, and fintech innovation, we would love to hear from you.


About Wakandi

Wakandi Group is a digital financing company revolutionising access to formal financial services across Africa. We empower cooperatives and microfinance institutions through innovative digital platforms, ensuring seamless, secure, and transparent savings and loan management.

Role overview

The Technical & Onboarding Supervisor (TOS) is responsible for managing the whole customer onboarding journey while leading and supervising the technical and onboarding team. This role ensures smooth system implementation, excellent customer experience, and high operational performance.

You will work closely with Sales, Customer Success, and Technical teams to ensure all customers are confidently onboarded and fully supported.

Key responsibilities

  • Manage the whole customer onboarding lifecycle.

  • Act as the primary escalation point for customer and internal technical issues

  • Coordinate with Sales, Customer Success, and Support Teams

  • Conduct customer training and system demonstrations

  • Supervise, coach, and develop the onboarding and technical team

  • Monitor performance and ensure KPIs and service standards are met

  • Maintain onboarding data and documentation in the CRM system

  • Drive continuous improvement of onboarding processes

  • Collect and analyze customer feedback after onboarding

Who You Are

  • Education & Certifications

    • Minimum 3+ years of relevant higher education (BSc preferred)

    • IT-related education or certifications are an advantage

    Professional Experience

    • Minimum 3+ years of relevant work experience

    • Experience in IT, Fintech, or Telecommunications is an advantage

    • Proven supervisory or leadership experience

    • Strong technical support and onboarding experience

    • Accounting proficiency is required

    • Experience with CRM tools (HubSpot or equivalent)

    Languages

    • Excellent English and Kiswahili (spoken & written)

Personal Attributes

  • Strong leadership and organisational skills

  • Excellent communication and presentation skills

  • High customer satisfaction orientation

  • Detail-oriented and results-driven

  • Stress-tolerant and proactive

  • Strong commitment to company values

Why Join Us?

  • Make a real impact on Africa’s financial inclusion journey
  • Work in a dynamic, innovative, and mission-driven company
  • Enjoy growth opportunities and a supportive environment
  • Competitive compensation and benefits

Interested?

If you're making a significant impact and helping shape the future of financial services in Africa, we'd like to hear from you. Please prepare a 2-3 minute video in English, covering:

  • A brief introduction of yourself.
  • Why do you believe you're fit for this role?
  • Your unique offerings to Wakandi.
  • What is your motivation for wanting to be a part of our team?
 

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