Join Wakandi as a Customer Success Coordinator in Tanzania
Are you a strategic thinker with a passion for operational excellence and customer success? Wakandi is seeking two (2) proactive and strategic Customer Success Coordinators to lead our customers' operations in Tanzania and ensure top-tier support, onboarding, and long-term customer success. In this role, you will be responsible for onboarding, supporting, and empowering our customers, ensuring they gain maximum value from our solutions and helping build a strong foundation for customer success across Tanzania.
About Wakandi
Wakandi Group is a digital financing company revolutionising access to formal financial services across Africa. We empower cooperatives and microfinance institutions through innovative digital platforms, ensuring seamless, secure, and transparent savings and loan management.
Role overview
As the Customer Success Coordinator, you’ll be at the heart of our customer-facing operations in Tanzania. You'll lead a talented team in customer support, onboarding, and success, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction. You will drive adoption, retention, and satisfaction, playing a key role in the overall growth and impact of our system. You’ll report directly to the Country Director and collaborate closely with cross-functional teams to drive our mission forward.
Key responsibilities
Lead and monitor our local customer success teams to deliver excellence across support, onboarding, and success.
- Serve as the primary point of contact for key customers, ensuring a seamless onboarding process and ongoing support.
- Monitor customer usage and proactively identify opportunities to increase engagement and transactions.
- Drive renewals for Wakandi Business Accounts (WBA) and identify opportunities for upselling value-added services (e.g., Credit, SMS, Insurance).
- Collaborate across departments to solve challenges and elevate customer experience.
- Ensure a seamless customer experience by addressing queries, issues, and requests in a timely, professional manner
- Present regular reports to leadership, using data to shape decisions
- Be the engine behind exceptional service and satisfied customers
Who You Are
- 3+ years’ experience in customer management—bonus if it's within fintech or financial services.
- Bachelor's degree (preferably in Communications or a related field).
- Additional certifications in customer success or retention are a plus
- Skilled in CRM systems (HubSpot experience is a plus)
- Strong leadership, analytical, and communication skills
- Passionate about customer success and operational excellence
- Comfortable navigating fast-paced environments and driving results under pressure
Why Join Us?
- Make a real impact on Africa’s financial inclusion journey
- Work in a dynamic, innovative, and mission-driven company
- Enjoy growth opportunities and a supportive environment
- Competitive compensation and benefits
Interested?
If you're making a significant impact and helping shape the future of financial services in Africa, we'd like to hear from you. Please prepare a 2-3 minute video in English, covering:
- A brief introduction of yourself.
- Why do you believe you're fit for this role?
- Your unique offerings to Wakandi.
- What is your motivation for wanting to be a part of our team?